Lean -The Most Important Tool of the 21st Century
John Stepleton realized a 28% productivity improvement in his call centers within a week; Jeff Booth was able to dramatically speed up the time it takes to get a vendor up on his building materials website; Mike Jagger saved $60,000 in IT costs from his first session; and Ken Sims was able to handle a 100% increase in business in 2008 without adding any headquarters staff. These CEOs and many other mid-market leaders are embracing the Toyota Production System referred to as LEAN. Often misunderstood as a tool exclusively for manufacturers, Toyota’s methodology for eliminating waste is having a huge impact on large and small companies in all sectors of the economy.
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It's Not How Good You Are, It's How Much You Want It
People often ask me about my career and what I have learned from it. There’s a lot to say, but here’s some of what happened and what it taught me.
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BHAG – A Company’s Most Important Long Term Decision
A BHAG (Big Hairy Audacious Goal) serves as a North Star (or Southern Cross if you’re down under) for you and your team as you continue to drive the business forward on a day to day business. It provides a vector along which all other decisions will be tested, helping everyone make the critical “yes/no” decisions that drive strategy.
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Think Small - Fast Thinking interview with Doug Hall
Innovation consultant Doug Hall on why the courageous, the troublemakers and the little people are winning the day … most of the time.
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Are You Getting the Best Deal?
It seems the larger the operation, the larger the turnover and the greater opportunity for corruption.
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