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The 10 Commandments
 Common principles that differentiate world-class customer service organisations from the competition!
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The reality of digital content (lose the cookie, lose the fortune?)
 A magazine with a million subscribers might spend more than a million dollars to deliver a single issue to its subscribers. The economics of this business are interesting. Millions spent, millions earned, and almost all of it goes to pay for the paper and the friction it brings.
Now, we fast forward to a world, our world, where the cost of delivery is zero and so we've removed 95% of the costs. What happens to the writers and photographers? Where do they get their money now? Without fortune cookies, are there fortunes?
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Words of Wisdom From Strong Women
 In the course of our research for Find Your Strongest Life, we interviewed many women who had been extraordinarily successful, and had created a fulfilling, satisfying life. These interviews were wide-ranging, vivid and punchy. Here are four of the most distinctive pieces of advice that were shared.
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Culture Club - By John DiJulius
 The key to a service-oriented culture is employing people with service DNA!
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