Lean -The Most Important Tool of the 21st Century
John Stepleton realized a 28% productivity improvement in his call centers within a week; Jeff Booth was able to dramatically speed up the time it takes to get a vendor up on his building materials website; Mike Jagger saved $60,000 in IT costs from his first session; and Ken Sims was able to handle a 100% increase in business in 2008 without adding any headquarters staff. These CEOs and many other mid-market leaders are embracing the Toyota Production System referred to as LEAN. Often misunderstood as a tool exclusively for manufacturers, Toyota’s methodology for eliminating waste is having a huge impact on large and small companies in all sectors of the economy.
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Strategy Means Saying
Do we really have the confidence to tell paying customers that we are not right for them?” My answer? “Not only should you do that, but the only way you can achieve any strategic distinction is to do that. Strategy is deciding whose business you are going to turn away.”
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Are You Getting the Best Deal?
It seems the larger the operation, the larger the turnover and the greater opportunity for corruption.
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A Message For One Million People
Attempting to control every second of a conversation smothers the life out of it. The key skill is knowing how to get back on track at any time.
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It's Not How Good You Are, It's How Much You Want It
People often ask me about my career and what I have learned from it. There’s a lot to say, but here’s some of what happened and what it taught me.
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